Return Policy

Overview

We strive to provide high-quality information and services related to natural home ventilation. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

Digital Content and Information Services

Since we primarily provide informational content and educational resources about natural ventilation techniques, most of our offerings are digital in nature. Please note the following:

• Digital content, guides, and educational materials are generally non-refundable once accessed
• If you experience technical issues accessing our content, please contact us for assistance
• We are committed to resolving any access or technical problems you may encounter

Consultation Services

If you have purchased consultation services from us:

• Cancellations made at least 48 hours before the scheduled consultation may be eligible for a full refund
• Cancellations made less than 48 hours before the scheduled consultation may be subject to a cancellation fee
• Refunds for completed consultations are considered on a case-by-case basis

Physical Products

If we offer physical products in the future, the following terms will apply:

• Items must be returned within 30 days of purchase
• Products must be in original condition, unused, and in original packaging
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Refunds will be processed within 14 business days of receiving the returned item

Refund Process

To request a refund:

1. Contact us via email or phone with your order details
2. Provide a reason for the return or refund request
3. We will review your request and respond within 5 business days
4. If approved, refunds will be processed to the original payment method

Non-Refundable Items

The following items or services are generally non-refundable:

• Digital content that has been fully accessed or downloaded
• Customized or personalized services
• Services that have been fully completed
• Items damaged due to misuse or negligence

Disputes and Complaints

If you are not satisfied with our services or have a complaint, please contact us directly. We are committed to resolving any issues fairly and promptly. We will work with you to find a satisfactory solution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

Email: contact@queblornaz.world
Phone: +1 (512) 498-1014
Address: 1110 Willow Creek Drive, Austin, TX 78745, United States

We aim to respond to all return and refund inquiries within 5 business days.